Receive from customers
Match an overseas customer’s payment to the invoice, payer name, currency and payment reference. Keep the remittance record with your sales documents.
← All servicesCross-border payments.
01 / Money transfers
Cross-border payments.
For work and life.
A customer invoice, a supplier bill or money for family. Start with who is paying whom, the currencies involved and the amount that needs to arrive.
01
Sender
02
Currency & route
03
Recipient
Where this service fits.
Understand the purpose before choosing the route.
Pay overseas suppliers
Use the contract or invoice to identify the beneficiary, bank details, currency and amount due. Plan around the invoice’s payment deadline.
Pay for services
For contractor, agency or professional fees, record the service period and invoice reference so the recipient can reconcile the payment.
Send money to family
Prepare the recipient’s legal name, destination and purpose, whether supporting family or meeting education and living expenses.
From request
to next steps.
A practical sequence for preparing your request.
- 1
Define the payment
State whether you are receiving or sending, then provide amount, source currency, destination currency and purpose.
- 2
Review the route and cost
Check beneficiary details, the quoted rate, service charges, any bank deductions and the expected received amount.
- 3
Verify and reconcile
Complete the required identity and transaction checks. Keep the payment reference and receipt for reconciliation.
Costs and terms
to review.
Use these points when reviewing a quote or service proposal.
| Item to review | Fees and terms |
|---|---|
| Transfer fee | Check whether the charge is fixed or varies with the amount and route. |
| Exchange cost | If currencies differ, compare both the quoted rate and any separate conversion fee. |
| Bank deductions | Intermediary or receiving banks may charge separately; ask how this affects the recipient amount. |
What to prepare.
Start with these details. Additional documents depend on the service and transaction.
- Payer and beneficiary legal names
- Destination and beneficiary bank details
- Amount, currencies and purpose
- Invoice, contract or supporting record
Questions
about this service.
Is a receipt the same as a payout?
A receipt brings a customer’s funds to the intended beneficiary; a payout sends funds to a supplier or another recipient. The parties, documents and payment reference should reflect that direction.
What affects arrival time?
The route, currencies, bank cut-off times, holidays and verification can affect timing. A payment instruction being accepted is different from funds being credited to the beneficiary.